FAQs

MY ACCOUNT

 

Do I need to register for an account to place an order?

No, you do not need an account to place an order. All Korachi customers have the option to either create an account or checkout as a guest.

However registering for an account is fast and free and will save you time on your future orders. To register for an account click here.

 

Why should I register for an account?

By registering for an account you may shop and save items in your cart to complete your order at a later time. Additionally having an account helps you with a faster checkout as your shipping and billing address information would be saved in your account online.

 

I have forgotten my account password. How do I retrieve the password?

If you have forgotten your password you can click on the forgot password button located in my account. This will provide you with step by step instructions on how to retrieve your password.

 

ORDERING AND SHIPPING

 

I have a question regarding the size and fit of the clothes I am ordering. Where can I find out more about this?

Please refer to our size guide for more information regarding the size and fit. If you still have further questions about the fit or size of a particular item or measurement guidelines then please email or call our customer care department.

 

You are out of stock of something that I really want to buy! What can I do?

Some of the popular items sell out super-fast but we will keep getting more new stock soon!

If it is something you really love then please email or call our customer care for further details and updates on the arrival of stock of that particular item.

 

I need to make cancel/ make changes to my order, what should I do?

If you need to make any changes or cancel your order, please immediately contact us at korachi@korachi.com . We usually process orders within 1-2 business days and once our warehouse has processed your order we will be unable to make any changes. 

 

Can I return or exchange items on final sale?

Items marked as “Final Sale” cannot be returned or exchanged. For more details please refer to our returns and exchange policy

 

How long will it take to process my return?

Returns will be processed within 7-10 business days and you will be notified via email once the return has been processed.

 

Which countries does Korachi ship to?

Korachi ships to all cities across Canada and United States of America.

Korachi also ships to a select list of international destinations. For a complete list of international countries that Korachi ships to please refer to the Shipping details section.

 

When will my order ship?

Orders are processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

 

How do I use my coupon/ promo code?

Korachi occasionally provides its customers with coupon/ promo codes to avail discounts while shopping on our online store. Coupon/promo codes can be entered and applied when you checkout.

Coupon codes are for one time use only and we reserve the right to suspend their usage at any time.

 

Where is my order confirmation?

Upon completing your order online, you will receive an email confirming your order to the email address you entered when placing the order. Once the order has been processed, you will receive a second email confirming that the order has been shipped.

If for some reason you did not receive an email, please check your spam folder and add korachi@korachi.com to your safe sender list.

You can also check the status of your order by signing into your account on our website. If you still have any trouble accessing your order confirmation, please contact us at korachi@korachi.com and our customer service team would be happy to assist!

 

Will I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The duties and taxes fee rate will vary depending on the country to which the order was shipped. You should contact your customs office locally for specific amounts and percentages.

Korachi is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country, so please contact your local customs office for more information.

If you refuse a shipment from Korachi, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package and the cost of returning the package to Korachi. The amount will be deducted from your order refund. In the instance that the return fee exceeds the amount of the order plus shipping costs, you will not be refunded.
SIZE GUIDE

CLOTHING SIZE GUIDE

Ready to wear (One/Single-side measurements)

Size Guide

Pants

 

How to measure your chest?

With your arms relaxed down at the sides, measure around the fullest part of your chest.

How to measure your waist?

Measure around the narrowest part of your upper body, which is usually close to the belly button. To ensure a comfortable fit keep one finger between the measuring tape and your body.

How to measure your hips?

With your feet approximately 6 inches apart, measure around the fullest part of your hips/upper body.

How to measure your inseam?

Measure from the top of your inner thigh down to the bottom of your ankle.